HELPDESK TECHNICIAN LEVEL 1 - LEVEL 2

We're looking for a quick learner who enjoys challenges in a fast-paced environment. The ideal candidate is one who is self-motivated and operates with integrity. Strong communication and excellent attention to detail are required.

LOCATION

Kelowna Office

EMPLOYMENT TYPE

Permanent
Full-Time

What You'll Do

  • Manage general Level 1 tickets working directly with end users
     

  • Deploy and schedule updates to various software and operating system
     

  • Be available for after-hours support
     

  • Participate in network, server and workstation projects

What You've Done to Get Here

  • University Degree or College Diploma in Computer Systems Technology, Information Technology, Computer Science, A+
     

  • 2-3 years of experience in a similar position
     

  • Knowledge of IT principles and methods

Who We're Looking For

  • A quick learner and excellent problem-solver, you enjoy challenges 
     

  • You have the ability to work in a fast-paced environment with changing priorities 
     

  • You understand that IT is a team sport, and can follow established procedures

  • You are self-motivated and a person of high integrity 
     

  • You can always maintain a customer-first attitude even under pressure